Our Orb-run is the longest in the country at half a mile long! A great setting for a once in a lifetime experience spinning head over heels with a friend at speeds of 30mph you turn and tumble, scream, shout and laugh out loud and to prove you ve done it why not hire our Orb-Cams!
Useful information
Call 08456 434 360 or visit http://www.orb360.co.uk/
for more details.
Loading ...
Worst company I’ve ever had to deal with!!
We had a trip planned to Brighton specifically to take a friend Orbing for his birthday. We hired a car an planned a fantastic day. We checked the website to make sure we could still orb (as you are requested to do) and saw orbing was happening on this day. Upon arriving however, orbing was stopped due to wind conditions and the unavailability of a ‘net technician’. This is understandable, and we were told we would be able to rebook. As it was a special trip however we were unable to rebook this season so requested a refund. Money back for not service rendered is surely fair enough? Particularly since I was made to believe that this would not be a problem.
When calling the office on the Monday instead of dealing with the request, I was told to email. Already not good service. I was then informed that our refund would be minus 50% administration charge as in line with their T&Cs. This is outrageous. Not only is 50% exorbitant, but we weren’t the ones that cancelled.They were! Bearing in mind that we had already hired a car and incurred other costs, only to be disapointed, anything other than a full refund is really unacceptable. That said, we offered a 10% administration fee, which although very high, we thought it would offer an olive branch resolution.
There has been a complete lack of sympathy for our situation and the person who dealt with our request ware rude and unhelpful. She has been insistent on taking £50 from us for giving absolutely nothing in return (other than a curt tone to her emails).
Unfortunately I agree with Adventuresome!
I also had a terrible experience with Orb 360. The man I spoke to in the office, Paul, was so rude that I ended up having to hang up the phone on him. I had already asked him to take a different tone with me and explained that his attitude came across as rude and completely unnecessary, but he excused it saying it was better to be ‘direct’, and proceeded to start shouting at me!
I enjoyed the experience I had, but this left a really ‘bad taste’ in my mouth afterwards, which has taken the edge off the experience somewhat-a real shame!
I had intended to try paragliding and water orbing after the zorbing experience, but will now be booking with Pod London Zorbing (in Surrey about 30 miles from this site instead – https://www.zorbing.co.uk/ ) rather than deal with this nasty piece of work in the Orb 360 office!
Incidentally, I just spoke to someone at an experience day provider, who also says they have heard several horror stories about the lack of personal skills that Orb 360 office, including times where the staff failed to tell customers that they were cancelling their experience, and had shut the office and gone home only to leave customers who had travelled miles & miles without their experience.
It’s a shame, because the location is lovely. I rarely say anything like this, but I hope they go out of business and that someone who is serious about customer service and customer satisfaction can take over the Devil’s Dyke site, because this guy (who happens to be the ‘MD’) doesn’t deserve for his business to succeed.
I agree Adventuresome and Em!!
I also spoke to Paul who was very rude to me when they had been dealing with my request, as my voucher had ended up in the wrong place, and they had gone to another address to try and find it, which I appreciate.
However when he called me to let me know that they could not find the voucher, I simply asked if there was any way I could find my voucher or get it back. After I, like Em, had already asked him to change his tone, he then proceeded to shout at me as well, telling me that it is my fault and that he had gone out of his way to help me! I then asked for his name, and he smugly told me that he was the director of the company!
I also would never wish this upon anyone but I also hope that he goes out of business and completely agree with Em, as I do not believe that he deserves a successful business!